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CMD Recruitment

Operations Assistant



£10 per hour

Office Working

Part Time 20 hours per week over 4 days

Are you immediately available and interested in a temporary contract? Have you gained good previous customer service experience within an office environment? Do you possess good IT skills? Do you have your own transport?

If you have answered ‘Yes’ to all of the above, then I would very much like to hear from you!

Our client is a dynamic business and they are looking for an experienced Operations Assistant to accurately process customer information, purchase orders, delivery schedules, sales orders, quotes, and order acknowledgments. You will also be a customer advocate, promoting the needs of the customer within various departments.

Key responsibilities will include:

  • To maintain accurate order book information in line with customer requirements.
  • To develop positive relationships with key customer company contacts, proactively communicating service delivery information.
  • To achieve service KPIs to process all purchase orders, sales order acknowledgments, quotes, order book status updates, and order book re-alignments within the Service Level Agreements in place with customers or within local rules where an SLA does not exist.
  • To respond on time to commitments given for requests for information, expedite requests, invoice queries, delivery queries, delivery confirmations or such other customer requests within the Service Level Agreements in place with the customers or within local rules where an SLA does not exist.
  • To identify and resolve risks to on time delivery to commitment, escalating through the appropriate management chain if required.

Candidate Specification:

  • Previous Customer Service experience.
  • Very good rapport building skills.
  • Strong organisation, time management, prioritisation and administrative skills.
  • Experience in achieving or supporting the achievement of business KPIs.
  • Good IT skills including Outlook, Word, and Excel.

    • Job type: Permanent
    • Location: Amesbury
    • Date posted:
    • Pay: £10 - £11