Credit Controller

A close-knit, family-feel financial services company based in exquisite offices in Bath are recruiting a credit controller to join the team. Full training will be given to the successful applicant as well as continued professional development.

The primary responsibility of the successful candidate is to:

• Contact business customers for outstanding charges and the collection of late payments.
• Utilise negotiation skills to engage with customers and recommend work-out strategies to line management.
• Arrange collection of assets via third parties where appropriate.
• Complete administrative tasks as necessary during the life of the contract, ensuring all data is uploaded onto relevant systems completely, accurately and in accordance with GDPR guidelines
• Monitor customer payment performance.
• Deal with customer service enquiries via telephone, email and post
• Escalate issues and complaints in a timely manner, in accordance with company processes and regulatory requirements

Skills required to be successful in the position:

• Demonstrable strong telephone cash collection experience
• Excellent attention to detail, organised and ability to effectively prioritise workload
• Good negotiation and general communication skills
• Experience in using MS Office systems (Outlook, Word, Excel)

Opportunity to work from home, free parking at the office and study support.

For more information about this position please apply.