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CMD Recruitment

A close-knit, family-feel financial services company based in exquisite offices in Bath are recruiting a credit controller to join the team. Full training will be given to the successful applicant as well as continued professional development.

The primary responsibility of the successful candidate is to:

  • Contact business customers for outstanding charges and the collection of late payments.
  • Utilise negotiation skills to engage with customers and recommend work-out strategies to line management.
  • Arrange collection of assets via third parties where appropriate.
  • Complete administrative tasks as necessary during the life of the contract, ensuring all data is uploaded onto relevant systems completely, accurately and in accordance with GDPR guidelines
  • Monitor customer payment performance.
  • Deal with customer service enquiries via telephone, email and post
  • Escalate issues and complaints in a timely manner, in accordance with company processes and regulatory requirements


Skills required to be successful in the position:

  • Demonstrable strong telephone cash collection experience
  • Excellent attention to detail, organised and ability to effectively prioritise workload
  • Good negotiation and general communication skills
  • Experience in using MS Office systems (Outlook, Word, Excel)

Opportunity to work from home, free parking at the office and study support.

For more information about this position please apply.

    • Job type: Permanent
    • Location: Bath
    • Date posted:
    • Salary: £22000 - £26000