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CMD Recruitment

2nd Line Support Engineer

Full Time & Permanent

Office Based

£32,000 + Annual Bonus + Benefits

Midsomer Norton

Are you an experienced 2nd Line Support Engineer?

Are you keen to join a company that fully supports staff progression and career development?!

A growing company is looking to recruit a 2nd Line Support Engineer to join their busy and friendly team.

You will be responsible for;-

* Supporting customers by responding to usage and technical enquiries and providing system training.

* Testing new software releases and identifying, replicating and reporting system bugs to the developers.

* Identifying and scoping product enhancement requirements.

* System training for customers and colleagues and maintaining training notes, Help portals and product collateral integrity.

* Processing and dispatching customer orders including the accurate completion of the company stock records.

This is a great opportunity to join a growing business that are very proud of their company culture!

As the company encourages and supports staff progression and development, this role has several areas of progression including progression to product specialist or a field of specialism such as Cyber Security.

They also provide learning opportunity for all its staff by providing access and time to complete online training courses that benefit both individual and the business.

 


    • Job type: Permanent
    • Location: Midsomer Norton
    • Date posted:
    • Salary: £28000 - £32000