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CMD Recruitment

2nd Line Service Desk Engineer

£28,000 – £35,000 per annum (depending on experience)

Outskirts of Devizes

Permanent – Full-time

Working in partnership with my client, we are looking to recruit a 2nd Line Support Engineer to join their growing team based in the Devizes area.

As a 2nd Line Support Engineer you will play a key role within the service desk team, acting as a point of escalation for the 1st line support engineers as well as incident resolution via direct interaction from the customer.

You will have a passion for all things IT and putting the customers at the heart of everything you do. You must be positive and personable, with the willingness to help and your share knowledge in every given situation.


  • Respond to and resolve incident requests to SLA
  • Troubleshoot and support desktops, networks and infrastructure
  • Act as a point of escalation for the 1st line engineers
  • Attend and have an input on various meetings including service support
  • Work closely with other staff members in the office but have the ability to visit customer site when required
  • Offer the highest level of service to all customers, understanding whether the issue can be resolved independently or needs to be escalated
  • Support other team members when needed

Person Specification:

  • Previous experience working in an MSP environment (or similar) would be advantageous
  • Good working knowledge of Windows Server
  • Windows 10/MacOS experience
  • Network management knowledge
  • Microsoft 365 Admin Centre (Exchange, Azure and Teams)
  • Application support
  • MDM administration – Intune, Profile Manager and/or Google Cloud
  • Confident communicator
  • Excellent time management with the ability to prioritise
  • Maintain a high standard of work and professionalism
  • Car driver and have your own vehicle
  • Enhanced DBS check (conducted by the company – must remain clean)


  • Work in a fun and inclusive environment
  • Up to 24 days holiday + Bank Holiday
  • Childcare, eyecare and cycle to work scheme
  • Training and Certificate pathways
  • Employment Anniversary awards
  • Company funded social events
  • Pension Scheme
  • Free on-site parking

Due to the clients location and occasional travel, you will be required to have your own transport.

CMD Recruitment endeavour to respond to all applicants via email or phone to inform you of the outcome of your application.

    • Job type: Permanent
    • Location: Devizes
    • Date posted:
    • Salary: £28000 - £35000